We ship from multiple locations depending on stock availability, and as a result some orders may be split so the recipient receives two parcels for the one online order.
In this case, you should receive multiple shipment emails that contain the tracking numbers for each part of your order.
Please feel free to email email@example.com with details of the missing items if you're still concerned and include the following information:
- Order number
- Item name
- Image of order the received
We will do our very best to resolve this issue as quickly as possible.